Support Policy

Our goal is to provide clear, professional support for product access, installation guidance, setup documentation, and general product-related questions.

Support May Include

Support may include help with:

• Download access
• Product file delivery
• Installation guidance
• Setup documentation
• Basic configuration questions
• Manual and guide access
• Product update questions

Support Does Not Include

Support does not include:

• Financial advice
• Trade recommendations
• Live trading instructions
• Guaranteed setup profitability
• Account management
• Broker support
• NinjaTrader technical support unrelated to our files
• Custom coding unless purchased separately
• Emergency trading assistance

Support Requests

When contacting support, please include:

• Full name
• Order number
• Product purchased
• NinjaTrader version
• Screenshot if applicable
• Clear description of the issue

Response Times

Support response times may vary. Priority support may be included with certain packages or offered as a separate paid service.