Refund Policy
Because Auto Traders sells digital software products, downloadable trading strategy files, user manuals, setup guides, presets, and related digital materials, all sales are generally final once digital access has been granted, files have been delivered, or download links have been made available.
Digital Product Refund Limitations
Refunds may be limited or unavailable after:
- Product files have been downloaded
- Strategy files have been delivered
- User manuals or setup materials have been accessed
- License or access credentials have been issued
- Support or onboarding has begun
- The product has been installed, tested, activated, or used
Eligibility for Review
Refund requests may be reviewed on a case-by-case basis if:
- A duplicate order was placed
- The customer purchased the wrong product by mistake and has not accessed or downloaded the files
- A verified technical delivery issue occurred and could not be resolved
- The product was not delivered due to a verified system error
Submitting a refund request does not guarantee approval.
No Refunds for Trading Results
We do not issue refunds based on trading performance, market behavior, user expectations, failed trades, losing trades, platform setup errors, broker issues, account losses, or dissatisfaction with market results.
No Auto Traders product guarantees profits, prevents losses, or ensures any specific trading outcome.
Customer Responsibility
Before purchasing, customers are responsible for reviewing:
- Product description
- System requirements
- NinjaTrader compatibility
- Risk disclosure
- Refund policy
- Software license terms
- Product limitations
How to Request a Refund Review
To request a refund review, contact support with:
- Full name
- Order number
- Product purchased
- Date of purchase
- Reason for the request
- Confirmation of whether files were downloaded, accessed, installed, or used
Refund requests will be reviewed at our discretion.